Privacy Policy

Last updated: February 5, 2026

SmarteRep ("we," "us," or "our") operates the website smarterep.ai and provides AI-powered voice agent services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

When you request a demo, sign up for our service, or contact us, we may collect:

• Name
• Phone number
• Email address
• Business name and website URL
• Business type and service details

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URL
• Click and interaction data

Call Data

When you use our AI voice agent service, we collect:

• Call recordings and transcripts
• Caller phone numbers
• Call duration and timestamps
• Information provided during calls (e.g., service requests, appointment details)

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activity. These include:

Essential Cookies

Required for the website to function properly, such as maintaining your session.

Analytics and Advertising Cookies

We use the following third-party tracking technologies:

• Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The Meta Pixel collects data about your activity on our website, including pages visited, actions taken (such as submitting a demo request form), and device information. This data is sent to Meta Platforms, Inc. and may be used to serve you targeted advertisements on Facebook, Instagram, and other Meta products. Meta may also use this data for its own purposes as described in Meta's Privacy Policy.
• Conversions API (CAPI): In addition to the Meta Pixel, we use Meta's Conversions API to send event data (such as form submissions) directly from our server to Meta. This helps improve the accuracy of ad measurement and may include your name, email, phone number, and browser identifiers.

You can opt out of interest-based advertising from Meta by adjusting your Facebook Ad Preferences. You can also use the Digital Advertising Alliance opt-out tool or the Network Advertising Initiative opt-out tool.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI voice agent services
• Process and fulfill demo requests
• Communicate with you about our services, updates, and promotions
• Measure and improve the effectiveness of our advertising campaigns
• Create and deliver targeted advertising on Meta platforms (Facebook, Instagram) and other channels
• Analyze website usage and improve user experience
• Train and improve our AI voice agent technology
• Prevent fraud and ensure security
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Meta Platforms, Inc.: We share data through the Meta Pixel and Conversions API for advertising measurement and optimization. This may include hashed versions of your name, email, and phone number.
• Service Providers: Third-party vendors who assist us in operating our website and services (e.g., cloud hosting, analytics).
• Business Clients: If you call a business that uses SmarteRep, we share call information (recordings, transcripts, and captured details) with that business.
• Legal Requirements: When required by law, court order, or governmental authority.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Demo request data is retained for up to 24 months. Call recordings and transcripts are retained according to our agreement with the business client, typically 12 months.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent where processing is based on consent
• Request data portability

To exercise any of these rights, contact us at privacy@smarterep.ai.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, contact us at privacy@smarterep.ai.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SmarteRep
Email: privacy@smarterep.ai
Website: smarterep.ai